Privacy Policy

MarginLane IQ respects your privacy. This Privacy Policy explains how we collect, use, protect, and handle information submitted through our website, inquiry forms, booking tools, and related communications.

Privacy policies should clearly explain what personal information is collected and how it is used, and California’s Department of Justice notes that many businesses provide this information through privacy policies on their websites or landing pages.

1. Information We Collect

We may collect information you provide directly, including:

• Name

• Email address

• Phone number

• Company name

• Job title

• Company type

• Approximate revenue range

• TMS/accounting tools used

• Reporting or profitability challenges

• Messages or inquiry details

If you become a client, we may also collect business data needed to perform services, such as TMS exports, accounting summaries, AR/AP aging reports, cash summaries, expense categories, and related operational or financial files.

2. Information We Do Not Need for the Initial Audit

For the initial Transportation Profit Intelligence Audit, we generally do not require:

• Employee-level payroll registers

• Social Security numbers

• Direct deposit information

• Personal employee records

• Benefit elections

• Personal banking credentials

• Personal tax identification numbers

• Client system admin credentials

If detailed sensitive information is ever needed for a specific engagement, it should be handled through a separate written agreement and secure process.

3. How We Use Information

We use collected information to:

• Respond to inquiries

• Schedule diagnostic calls

• Evaluate whether our services are a fit

• Prepare proposals or statements of work

• Deliver requested services

• Analyze business reporting, profitability, and cash flow visibility

• Communicate with clients and prospects

• Improve our website, service process, and client experience

• Maintain business records

We do not sell client or prospect information.

4. Client Business Data

MarginLane IQ starts with client-provided exports rather than direct system access whenever practical.

We request only the data reasonably needed to perform the audit or engagement.

Client files may be organized in restricted business cloud folders, such as Microsoft 365, SharePoint, OneDrive, Google Workspace, or similar business-grade systems.

5. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information we collect and process.

These may include:

• Restricted client folders

• Multi-factor authentication where available

• Limited access to client files

• Secure upload links where practical

• Separate folders by client

• Avoiding unnecessary sensitive personal data

• Limiting contractor access to what is needed

• Avoiding raw client data in consumer AI tools

No method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security. The FTC advises businesses to assess what information they have, understand who has access, collect only what they need, keep it safe, and dispose of it securely.

6. AI-Assisted Tools

MarginLane IQ may use AI-assisted tools to support drafting, summarization, workflow efficiency, and analysis preparation.

Raw client confidential data should not be uploaded into consumer AI tools. If AI-assisted tools are used with client-related information, we aim to use them in a controlled way and keep human review over final deliverables.

7. Sharing Information

We may share information only as needed with:

• Service providers that help operate our website, forms, scheduling, email, file storage, analytics, or payment processing

• Contractors or advisors working under confidentiality obligations

• Legal, regulatory, or professional advisors if needed

• Authorities if required by law

We do not share client data for marketing or public case studies without written permission.

8. Third-Party Services

Our website may use third-party services for:

• Website hosting

• Contact forms

• Scheduling

• Email communication

• Analytics

• File storage

• Payment processing

These third parties may collect or process information according to their own privacy policies.

9. Cookies and Website Analytics

Our website may use cookies, analytics tools, or similar technologies to understand website traffic, improve the site, and measure engagement.

You can usually control cookies through your browser settings.

10. Data Retention

For audit engagements, raw client files may be retained during the engagement and for up to 90 days after completion, unless the client becomes a retainer client, requests earlier deletion, or a longer period is required for business, legal, or contractual reasons.

Inquiry and contact form submissions may be retained as part of normal business records unless deletion is requested.

11. Your Choices

You may contact us to request that we:

• Update your contact information

• Stop contacting you

• Delete inquiry information where practical

• Delete raw client files where contractually and legally permitted

Requests can be sent to [email address].

12. Children’s Privacy

MarginLane IQ provides business-to-business services and does not knowingly collect personal information from children.

13. California Privacy Note

MarginLane IQ is an early-stage business-to-business service provider. Certain state privacy laws may apply depending on business size, data volume, revenue, and other thresholds. California’s Attorney General identifies privacy and data security as an active area of consumer protection, and businesses should follow privacy-respectful practices.

As the business grows, this Privacy Policy may be updated to reflect any additional legal obligations.

14. Updates to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.

15. Contact

Questions about this Privacy Policy may be sent to:

MarginLane IQ
Email: support@marginlaneiq.com